Eaglessoft Support

Support & Help Center

Do you have questions about e-invoicing, Peppol integration, or compliance? Our team of experts is ready to help you resolve your technical and regulatory concerns as quickly as possible.

Direct Support

How can we help you?

WhatsApp Support

Message us directly on WhatsApp for quick answers to short questions about e-invoicing.

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Documentation

Search our knowledge base and guides to find step-by-step solutions and technical specs.

Knowledge Base

Technical Support

For urgent inquiries regarding compliance mandates or project implementations, reach us directly.

[email protected]

Phone Support

Call our team during business hours for direct and personal assistance.

+32 492 83 82 06
FAQ

Frequently Asked Questions

Answers to the most common questions about our services and Peppol integration.

How long does it take to answer a support ticket?

We strive to process all support requests within 24 hours during business hours. For complex technical issues, it may take a little longer, but we will keep you updated.

Does Eaglessoft offer support with ERP integration?

Yes, our team offers comprehensive support and consulting for connecting your ERP system (like SAP, Microsoft Dynamics) to the Peppol network. We accompany you from setup to go-live.

What should I do if my XML document fails Peppol validation?

Check the exact error message in our Peppol E-Document Validator. If you cannot identify the source of the error, contact us via WhatsApp or email and attach the XML file (without sensitive data).

Are training sessions available for my team?

Yes, we offer customized webinars and training sessions for your finance and IT teams. Contact us to discuss a suitable training format.

Still have a question?

Do not hesitate to contact our support team. We are happy to help you with any e-invoicing challenges.

Contact Support